Shipping Policy

📦 Shipping Policy

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You’ll receive another notification once your order has shipped.

Shipping Time & Rates

We offer worldwide shipping to the United States, Canada, and most European countries.
Estimated delivery times:

• United States: 7–12 business days

• Canada: 8–14 business days

• Europe: 8–15 business days

Shipping costs are calculated at checkout based on your location and order weight.
Free shipping is available for qualifying orders as shown on the product page or at checkout.

Order Tracking

Once your order ships, you will receive a tracking number via email.
You can track your package on the carrier’s website using the tracking number provided.

Customs & Duties

International orders may be subject to customs fees or import taxes, which are the responsibility of the customer. We are not responsible for delays caused by customs.

Delayed or Lost Packages

If your package is delayed or lost, please contact us at [hechengtianxiaapp@gmail.com].
We’ll do our best to assist you and ensure your order arrives as soon as possible.

Contact Us

If you have any questions regarding shipping or delivery, please contact our support team at:
📧 hechengtianxiaapp@gmail.com